CX Journey Redesign + AI Pilot
Redesign the journey, then let AI run the parts it can.
In eight to ten weeks we redesign the customer journeys that drive the most contacts, fix the routing and knowledge behind them, and pilot AI with the vendor you choose. Success is measured on resolution, callbacks and customer effort, not on how many calls the bot deflects.
Journey first, AI second.
Journey mapping
The top contact-driving journeys, mapped end to end.
Failure demand
Remove the reasons customers have to call twice.
Routing & knowledge
Clean intents and one source of truth.
AI pilot design
Use cases, guardrails and the handoff to agents.
Pilot run
Live with your vendor, measured every week.
Agents & quality
Scripts, coaching and a QA loop that includes the bot.
Yours to keep.
- Redesigned journeys for your top contact drivers
- Routing and knowledge rebuilt for the pilot scope
- AI pilot live, with guardrails and a clean handoff to agents
- Scoreboard on resolution, callbacks, effort and cost
- Scale-up plan and business case
Eight to ten weeks.
Fixed fee, eight to ten weeks, for up to three journeys in one contact center. Platform licenses are paid to your vendor. Afterward, $7,500 a month to tune and scale.
Contact centers that have finished a Contact Center & AI Readiness Assessment or a similar review, and have an AI or cloud contact-center platform chosen or shortlisted.
- Not a platform sale or license
- Not a systems integrator: your vendor configures, we lead the design and the pilot
- Not measured on deflection alone
Before you ask.
Which AI platform do you use?
Yours. We are vendor-neutral and pilot on the platform you have chosen or shortlisted. Licenses are paid to the vendor.
How do you measure the pilot?
On resolution, callbacks, customer effort and cost per resolved contact. Containment alone hides the contacts that come back.
What if we haven't done the readiness assessment?
We can start without it if you have contact-reason data. Otherwise the first two weeks cover the essentials.
What happens after the pilot?
$7,500 a month for a partner to tune the journeys and the bot and scale to more contact types, month to month.
Start with a free 45-minute call.
45 minutes with Jacque or Tamer, not a sales rep. A straight read on whether this is the right step.